Your property photos are private by default.

1. Scope and who is responsible

Stageivo is responsible for personal information it processes to provide and improve the Service. This policy does not govern websites or services operated independently by third parties, including Paddle’s checkout and buyer-support services. If your employer, brokerage, or agency provides your account, that organization may also control information submitted through the account and may have its own privacy obligations.

The Service is intended for business users and is not directed to children under 18. Do not upload photographs containing people, personal documents, security codes, or other information that is unnecessary for virtual staging.

2. Information we collect

Information you provide

• Account and profile information: name, email address, profession, authentication identifiers, onboarding responses, and account preferences.
• Property and project content: property addresses or nicknames, source photographs, filenames, staging instructions, room types, style choices, generated variants, favorites, approvals, and correction requests.
• Billing information: plan, allowance, subscription status, and transaction references received from Paddle. Stageivo does not receive or store your complete payment-card number.
• Communications: messages and information you provide when asking for support, reporting an issue, or exercising a privacy right.

Information collected automatically

• Usage information: pages visited, actions taken, product events, referral information, and timestamps. Session recording is not enabled.
• Device and network information: browser and device type, operating system, IP address, diagnostic identifiers, and approximate country used to localize pricing.
• Security and diagnostic data: authentication events, request IDs, error reports, performance traces, and records used to detect abuse and protect the Service.

Sources

We collect information directly from you, from your device and use of the Service, from an organization that administers your account, and from service providers such as Firebase Authentication and Paddle.

3. How we use information

We use information to:

• create and secure accounts, authenticate users, and provide customer support;
• receive, validate, store, and process photos and generate staging variants;
• organize projects, preserve original-to-output relationships, and provide downloads;
• operate subscriptions, allowances, billing records, and fraud prevention;
• monitor reliability, investigate errors, prevent misuse, and protect users;
• understand aggregate product usage and improve the Service;
• comply with law, enforce our Terms, and establish or defend legal claims; and

Where applicable law requires a legal basis, we rely on performance of our contract, legitimate interests in operating and securing the Service, compliance with legal obligations.

4. How we share information

We share information only as needed for the following purposes:

• Cloud and infrastructure: Amazon Web Services for private object storage, compute, queues, and operational logging, and our managed database provider.
• Authentication: Google Firebase to authenticate users and manage identity credentials.
• Image generation: our configured generation provider processes source images and instructions to return requested outputs.
• Payments: Paddle acts as merchant of record, processes checkout, taxes, renewals, cancellations, buyer support, and refunds under its own terms and privacy notice.
• Analytics and diagnostics: PostHog for limited product analytics and Sentry for error and performance monitoring. We configure these services to limit personal information and do not enable session recording.
• Legal and safety: authorities, advisers, or other parties when reasonably necessary to comply with law, prevent harm or fraud, enforce agreements, or protect rights and security.
• Business transfers: a successor or transaction participant in a merger, financing, reorganization, or sale, subject to appropriate safeguards.

We do not sell personal information for money or use property photos for cross-context behavioral advertising. We do not knowingly sell or share personal information of anyone under 18.

6. Cookies and local storage

Stageivo and its providers use browser storage and similar technologies to keep you signed in, remember essential preferences, prevent fraud, operate checkout, measure basic product usage, and preserve application state. PostHog analytics data is stored in local storage when analytics is configured. You can restrict browser storage, but authentication, checkout, and other Service features may stop working.

7. Retention, archiving, and deletion

We retain account, project, source-image, and output information while your account is active and as needed to provide the Service. Archived projects may be scheduled for deletion after 30 days. You can schedule account deletion from Settings; the request enters a delay period before processing so accidental requests can be addressed.

Deletion removes or de-identifies information from active systems subject to technical processing time. Limited information may remain in encrypted backups, security logs, transaction records, or legal records until those records expire or are no longer required for fraud prevention, accounting, tax, dispute resolution, or compliance. Paddle independently retains transaction information under its privacy notice and legal obligations.

8. Your choices and privacy rights

Depending on your location, you may have rights to access, know, correct, delete, or receive a portable copy of personal information; object to or restrict certain processing; withdraw consent; opt out of sale or sharing; and appeal a denied request. You will not be discriminated against for exercising a privacy right.

You can update your profile or initiate deletion from Settings. You may also email hello@stageivo.com. We may need to verify your identity and authority before completing a request. Authorized agents may submit requests where permitted by law.

California notice

If the California Consumer Privacy Act applies, the categories described above map to identifiers; commercial information; internet or electronic activity; geolocation at an approximate level; professional information; customer records; audio, electronic, and visual information; and inferences from product preferences. We collect, use, and share these categories for the business purposes described in this policy. We do not sell them or share them for cross-context behavioral advertising.

EEA, UK, and similar jurisdictions

You may also lodge a complaint with your local data-protection authority. Where we rely on consent, you can withdraw it. Where we rely on legitimate interests, you may object, subject to legal exceptions.

9. Security and international transfers

We use administrative, technical, and organizational safeguards designed to protect information, including access controls, private object storage, encryption in transit and at rest where supported, signed short-lived asset links, and operational monitoring. No system is completely secure, and we cannot guarantee absolute security.

Stageivo and its providers may process information in countries other than where you live. Where required, we use recognized transfer mechanisms and contractual safeguards. Foreign laws may permit access by courts, law enforcement, or regulators.

10. Changes to this policy

We may update this policy as the Service or law changes. We will post the revised version with a new effective date and provide additional notice when required. Your continued use after an update is subject to the revised policy, except where consent is required.

11. Contact

Questions or privacy requests can be sent to hello@stageivo.com. For billing or refund questions, use the support link in your Paddle receipt or the billing portal in your Stageivo account.